At Corteiz Clothing, we aim to deliver high-quality streetwear that you’ll love from the moment you unbox it. If something isn’t right, our refund and return policy ensures you can shop with confidence.

We’ve designed this policy to be clear, fair, and hassle-free, giving you peace of mind whether you’re shopping for our latest hoodies, jackets, cargos, or accessories.

1. Eligibility for Returns

You can request a return or exchange within 14 days of receiving your order, provided the following conditions are met:

  • Items must be unused, unworn, and unwashed.
  • All original product tags and labels must still be attached.
  • Items must be returned in their original packaging, free from stains, odors, or damage.
  • Proof of purchase (order confirmation or receipt) is required.

⚠ Exceptions:
For hygiene reasons, the following items are non-returnable unless faulty:

  • Socks and undergarments
  • Face masks and headwear
  • Personalized or custom-printed items

2. Refund Options

Once your return is approved and inspected, we offer the following options:

  • Full Refund – Returned to your original payment method.
  • Store Credit – Added to your Corteiz Clothing account for future purchases.
  • Product Exchange – Swap for another size, color, or style (subject to availability).

💡 Refund processing time:

  • UK orders: 3–5 business days
  • International orders: 5–10 business days
    (Some banks or card providers may take longer to show the refund.)

3. How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us – Email returns@cortezofficial.com within 14 days of delivery with your order number and reason for return.
  2. Return Authorization – We’ll send you a Return Merchandise Authorization (RMA) number and shipping label.
  3. Pack the Item – Use the original packaging or equivalent secure materials to prevent damage during transit.
  4. Ship It Back – Drop the package at the designated courier service point.

4. Return Shipping Costs

  • UK Customers – Return shipping is free for defective or incorrect items. For all other returns, a flat-rate fee will be deducted from your refund.
  • International Customers – You are responsible for return shipping costs unless the product is defective or incorrect.

5. Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect item:

  • Contact us within 48 hours of delivery.
  • Provide clear photos showing the issue.
  • We’ll arrange a replacement or full refund including original and return shipping fees.

6. Exchanges

We offer one-time exchanges for size or color changes. If the requested product is out of stock, you can choose:

  • An alternative product
  • Store credit
  • A full refund

7. International Orders

International customers are welcome to return items, but shipping fees and customs duties are non-refundable unless the product was faulty or incorrect.

8. Non-Returnable Items

For clarity, the following are final sale and cannot be returned unless defective:

  • Gift cards
  • Clearance or sale items
  • Personalized or custom orders

9. Contact Information

📧 returns@cortezofficial.com
📍 Corteiz Clothing, London, United Kingdom

Our customer support team is available Monday–Friday, 9 AM–5 PM (GMT) to help with any refund or return inquiries.

Corteiz Clothing – Premium streetwear. Built for style. Built to last.